WHAT TO EXPECT: NEW: Brand new, direct from the publisher for direct sales. Typically priced at or near MSRP per publisher's requirements. OVERSTOCK: Usually procured unused from publisher overstock, but occasionally from deeply discounted events and one-time bulk sales from Retailers looking to clear out stock. May have a small mark on the spine or page to denote "overstock" classification. This is a great option to buy unused books at deep discounts. USED: Carefully inspected for damage, wear and odors from smoking. Many times, these books may appear brand new. They are then dusted and cleaned used non-toxic, paper safe products. These titles are usually rescued from library donations, Goodwill, or estate sales. RETURN POLICY - Any hardcopy book may be returned within 30 days of receipt. (eBooks are non-refundable due to the nature of the digital item).